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Help desk

Support

Questions, bugs, or a privacy request? Email us — a member of the family reads every message.

For parents and guardians

Please see our Privacy Policy for information about parental consent, children’s privacy, and how to request data deletion.

  • Response time: typically within 1–2 business days.
  • Mailing address:
    Dizzy Labs LLC · 10519 Flaxen Manor Ct · Spring, TX 77379 · USA

Frequently asked questions

How do I report a bug?

Email support@dizzy-labs.com with your device model, iOS version, and a description of the issue. We’ll get back to you within 1–2 business days.

I’m a parent — how do COCO’s in-app purchases work?

COCO is free to download and ad-supported, with no required purchases. Any optional purchases are one-time unlocks — no subscriptions, no consumables. All purchases support Apple Family Sharing, so buying once covers everyone in your family group.

How do I request deletion of my data?

Email support@dizzy-labs.com with the subject “Data Deletion Request”. See our Privacy Policy for full details.

I’m a member of the press or a content creator. Who do I contact?

Reach out to press@dizzy-labs.com — we’d love to connect.

Where is Dizzy Labs based?

Spring, Texas, USA.